Terms of Service
Last Updated: September 1, 2026
Welcome to PoolSewa. These Terms of Service (“Terms”) govern your use of poolsewa.shop, your purchase of products from us, and your interactions with our services.
By accessing or using our website or placing an order with PoolSewa, you agree to these Terms. If you do not agree with these Terms, please do not use our website.
1. About Us
PoolSewa
United Kingdom Business Address:
43 Norval Rd
Wembley
HA0 3TD
United Kingdom
United States Business Address:
401 E State St Ste G3
Ithaca, NY 14850
United States
Email: support@poolsewa.shop
Our products may be fulfilled from different warehouses, distribution centers, suppliers, or fulfillment partners depending on product availability and the customer’s delivery location.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use our website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website, systems, accounts, or networks
Interfere with the security or operation of our website
Introduce malicious software, viruses, or harmful code
Submit false, misleading, inaccurate, or fraudulent information
Copy, reproduce, distribute, or commercially exploit our website content without authorization
Use our website in a manner that could harm PoolSewa, our customers, service providers, or other users
Attempt to interfere with checkout, payment, pricing, or order-processing systems
We reserve the right to suspend, restrict, or terminate access to our website where reasonably necessary to protect our business, customers, systems, or legal rights.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colors, compatibility information, and other product information displayed on our website are accurate.
However, actual products may differ slightly from website images because of:
Screen or display settings
Photography and lighting
Manufacturing variations
Packaging updates
Supplier changes
Product revisions
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
Customers should review product descriptions, dimensions, specifications, instructions, and compatibility information before purchasing.
4. Product Availability
All products displayed on PoolSewa are subject to availability.
We reserve the right to:
Limit product quantities
Discontinue products
Modify product selections
Restrict sales where reasonably necessary
If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, replacement, cancellation, or refund, as appropriate.
5. Orders
When you place an order through PoolSewa, you are making an offer to purchase the selected products.
Receiving an automated order confirmation does not necessarily mean your order has been finally accepted or dispatched.
We may refuse, hold, or cancel an order where reasonably necessary, including because of:
Product availability issues
Pricing or listing errors
Suspected fraud
Unauthorized transactions
Incorrect or incomplete customer information
Incorrect shipping information
Payment verification issues
Technical errors
Restrictions relating to certain products
Other legitimate business or legal reasons
If we cancel an order after payment has been successfully received, we will arrange an appropriate refund.
6. Prices and Payment
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase will generally be the price shown at checkout when you complete your order, subject to obvious pricing errors, technical errors, promotions, taxes, and applicable law.
Payment must be successfully authorized or received before an order can be processed.
We may use third-party payment providers to process transactions securely. Your payment may therefore also be subject to the applicable payment provider’s terms, privacy policy, fraud controls, and security procedures.
We reserve the right to correct obvious pricing errors where permitted by applicable law.
7. Shipping and Delivery
We currently serve customers in the United States and United Kingdom.
Our standard estimated shipping time is approximately 5–7 business days after dispatch, unless a different timeframe is displayed on the product page or during checkout.
Delivery times are estimates and cannot always be guaranteed.
Shipping delays may occur because of:
Carrier delays
Severe weather
Public holidays
High order volumes
Customs procedures
Incorrect or incomplete delivery information
Product availability issues
Events outside our reasonable control
Customers are responsible for providing an accurate and complete shipping address.
Please refer to our Shipping Policy for further information about processing, shipping, tracking, damaged shipments, lost packages, and delivery.
8. Pool Products and Equipment
PoolSewa may offer a variety of products including pool accessories, maintenance equipment, cleaning products, replacement parts, recreational accessories, and other pool-related products.
Certain products may require specific installation, assembly, storage, handling, or maintenance.
Customers are responsible for checking:
Product dimensions
Compatibility with their pool or equipment
Installation requirements
Manufacturer instructions
Safety information
Storage requirements
Age or supervision recommendations where applicable
Pool equipment should only be used for its intended purpose and in accordance with the applicable manufacturer’s instructions.
9. Pool Chemicals and Consumable Products
Certain products sold through PoolSewa may include pool treatments, chemicals, testing products, tablets, powders, liquids, or other consumable products.
Customers must carefully read and follow all:
Product labels
Safety warnings
Dosage instructions
Storage instructions
Manufacturer guidance
Applicable legal requirements
Pool chemicals must not be mixed, handled, stored, or used contrary to their instructions.
PoolSewa is not responsible for damage or injury resulting from misuse, incorrect dosage, unsafe handling, improper storage, unauthorized mixing, or failure to follow manufacturer instructions, except where liability cannot legally be excluded.
10. Returns, Refunds, and Cancellations
Eligible returns, refunds, exchanges, replacements, and order cancellations are governed by our Refund & Return Policy.
Our standard voluntary return period is 15 days from receipt of the order, subject to eligibility requirements and applicable law.
Certain opened, used, or unsealed chemicals and consumable pool products may not qualify for voluntary change-of-mind returns where permitted by law.
Nothing in these Terms limits consumer rights or remedies that cannot legally be excluded or restricted.
Customers in the United Kingdom and other applicable jurisdictions retain their mandatory statutory consumer rights.
11. Product Installation and Use
Customers are responsible for following all instructions, safety information, installation requirements, maintenance procedures, and manufacturer recommendations supplied with a product.
Before installation or use, customers should ensure that the product:
Is suitable for its intended use
Is compatible with the applicable pool or equipment
Is installed correctly
Meets any relevant electrical, plumbing, structural, or safety requirements
Is used according to manufacturer instructions
Where professional installation is recommended or required, customers should use an appropriately qualified professional.
We are not responsible for damage caused by improper installation, unauthorized modifications, misuse, neglect, failure to follow instructions, or use contrary to applicable safety requirements, except where applicable law provides otherwise.
12. Warranty
Some products may include a manufacturer’s, supplier’s, or seller’s warranty.
Where a warranty is provided, the specific terms applicable to that product will govern the warranty.
Warranty coverage may not include damage resulting from:
Misuse
Improper installation
Improper maintenance
Unauthorized modifications
Accidents
Normal wear and tear
Chemical misuse
Failure to follow product instructions
Warranty terms do not limit statutory rights relating to faulty, defective, or non-conforming products.
For warranty assistance, contact support@poolsewa.shop with your order number and details of the issue.
13. Intellectual Property
Unless otherwise stated, content available on the PoolSewa website, including:
Text
Graphics
Logos
Product descriptions
Photographs
Designs
Icons
Branding
Website layouts
Marketing materials
is owned by, licensed to, or lawfully used by PoolSewa.
You may access website content for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, resell, scrape, or commercially exploit our website content without prior authorization, except where permitted by law.
14. Customer Reviews and User Content
If you submit reviews, comments, photographs, videos, testimonials, feedback, or other content to PoolSewa, you represent that you have the right to provide that content.
You must not submit content that:
Infringes another person’s rights
Is knowingly false or misleading
Is defamatory
Is unlawful
Contains malicious software
Violates applicable privacy rights
By submitting content, you grant PoolSewa permission to use, reproduce, display, and distribute that content for legitimate business and marketing purposes, subject to applicable law.
We may remove or decline to publish content that violates these Terms or applicable law.
15. Third-Party Services and Links
Our website may use third-party services or contain links to websites operated by third parties.
These may include:
Payment processors
Shipping carriers
Fulfillment providers
Analytics providers
Advertising platforms
Customer-service providers
E-commerce technology providers
Social media platforms
We are not responsible for the content, availability, privacy practices, security, or policies of independent third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
16. Promotions and Discounts
From time to time, PoolSewa may offer promotional discounts, coupon codes, sales, or special offers.
Unless otherwise stated:
Promotions cannot necessarily be combined
Promotions may have expiration dates
Certain products may be excluded
Discounts may be limited to one use per customer or order
Promotions may be changed or withdrawn where permitted by law
Promotional pricing does not create an entitlement to the same price for future purchases.
17. Disclaimer
To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that our website will always be:
Available
Uninterrupted
Error-free
Free from technical issues
Completely secure
Product performance may depend on proper installation, use, maintenance, environmental conditions, pool configuration, and compliance with manufacturer instructions.
Nothing in these Terms excludes warranties, guarantees, rights, conditions, or remedies that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, PoolSewa will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from use of our website or products.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
This includes liability or consumer rights that cannot legally be excluded or limited under applicable law.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, damages, or claims resulting from:
Your unlawful use of our website
Your violation of these Terms
Fraudulent activity
Your misuse of products
Your unauthorized infringement of another person’s rights
This provision does not apply where applicable consumer protection law prevents such responsibility from being imposed.
20. Privacy
Our collection, storage, use, and disclosure of personal information is described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed in accordance with that policy and applicable privacy laws.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to:
Our business
Products
Website
Services
Policies
Technology
Applicable legal requirements
When these Terms are updated, we will revise the “Last Updated” date at the beginning of this document.
Updated Terms will apply to future use of the website to the extent permitted by applicable law.
22. Governing Law
These Terms are governed by applicable laws relevant to the transaction and the mandatory consumer rights that apply to the customer.
Nothing in these Terms is intended to deprive consumers of mandatory legal protections available under the laws of their country, state, or jurisdiction where those protections cannot legally be excluded.
23. Disputes and Complaints
If you have a concern regarding an order, product, payment, delivery, return, or other PoolSewa service, please contact us first so we can attempt to resolve the issue.
Email: support@poolsewa.shop
When contacting us about an order, please provide:
Your full name
Order number
Email address used for the purchase
Description of the issue
Supporting photographs or videos where relevant
We will make reasonable efforts to review and resolve customer complaints fairly.
24. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the minimum extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
25. Entire Agreement
These Terms, together with our:
Privacy Policy
Shipping Policy
Refund & Return Policy
Any applicable warranty terms
Any other policies expressly incorporated into these Terms
form the terms governing your use of PoolSewa and purchases made through our website, subject to applicable law.
26. Contact Us
If you have questions regarding these Terms of Service, please contact:
PoolSewa
Email:
support@poolsewa.shop
United Kingdom Business Address:
43 Norval Rd
Wembley
HA0 3TD
United Kingdom
United States Business Address:
401 E State St Ste G3
Ithaca, NY 14850
United States
Website:
poolsewa.shop