Privacy policy

Privacy Policy

Last Updated: September 1, 2026

This Privacy Policy explains how PoolSewa ("we," "us," "our," or the "Company") collects, uses, stores, and protects your personal information when you visit poolsewa.shop, purchase our products, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order information and purchase history

  • Customer service communications

  • Return and refund information

  • Warranty or product-support requests

  • Information you submit through forms on our website

When you browse our website, we may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Date and time of visits

  • Website activity and interactions

  • Cookie and similar technology information

We collect information that is reasonably necessary to operate our store, provide our services, process orders, improve our website, and comply with applicable legal obligations.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill purchases

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and delivery updates

  • Communicate with you regarding your order

  • Respond to questions and customer-service requests

  • Process returns, refunds, replacements, and warranty claims

  • Improve our products, website, and customer experience

  • Maintain customer and transaction records

  • Prevent fraudulent or unauthorized transactions

  • Protect the security of our website and business

  • Comply with applicable laws, regulations, and legal obligations

  • Send promotional or marketing communications where permitted by law

We will not use your personal information for materially different purposes without appropriate notice or consent where required by applicable law.

3. Payment Information

Payments made through PoolSewa may be processed by third-party payment providers.

We generally do not directly store complete credit or debit card numbers on our own systems. Payment information may be securely collected and processed by payment providers according to their own privacy policies, terms, and security procedures.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate properly, remember preferences, understand how visitors interact with our website, improve performance, and support advertising or marketing activities.

Cookies may include:

  • Essential Cookies: Necessary for checkout, security, shopping-cart functionality, and website operation.

  • Analytics Cookies: Help us understand website traffic and visitor behavior.

  • Preference Cookies: Remember selected settings and preferences.

  • Marketing Cookies: May be used to measure advertising performance and show relevant marketing content.

Where required by applicable law, we will obtain consent before using non-essential cookies.

You may control certain cookies using your browser settings or any cookie-management tools available on our website. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may work with third-party companies that help us operate PoolSewa and provide our services.

These may include:

  • E-commerce and website hosting platforms

  • Payment processors

  • Shipping and logistics providers

  • Warehouses and fulfillment partners

  • Customer-support platforms

  • Email and communication providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud prevention and security providers

  • Professional advisers and service providers

These third parties may process information on our behalf or independently under their own privacy policies.

We seek to work with providers that maintain reasonable privacy and security practices.

6. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business, including with:

  • Payment providers

  • Delivery and shipping companies

  • Fulfillment partners

  • Technology and hosting providers

  • Customer-support providers

  • Analytics providers

  • Advertising and marketing partners

  • Professional advisers such as accountants or legal advisers

  • Government agencies, courts, regulators, or law-enforcement authorities when legally required

We may also disclose information where reasonably necessary to prevent fraud, protect our legal rights, enforce our agreements, protect our customers, or comply with applicable laws.

We do not sell personal information as a standalone product.

7. International Data Transfers

PoolSewa serves customers in different regions, including the United States and United Kingdom.

Our service providers may also operate in multiple countries. As a result, your personal information may be transferred to, stored in, or processed in a country different from the country where you live.

Where required by applicable data-protection laws, we will use appropriate safeguards when transferring personal information internationally.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Order processing

  • Customer support

  • Returns and refunds

  • Fraud prevention

  • Dispute resolution

  • Accounting and tax purposes

  • Legal and regulatory compliance

  • Business record keeping

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, alteration, misuse, loss, destruction, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account credentials and should not share passwords or other login information with unauthorized individuals.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of personal information

  • Request portability of eligible personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

Some privacy rights are subject to legal exceptions and limitations.

To submit a privacy-related request, contact us at support@poolsewa.shop.

We may need to verify your identity before processing certain requests.

11. United Kingdom Privacy Rights

If you are located in the United Kingdom, your personal information may be protected by applicable UK data-protection laws, including the UK GDPR and Data Protection Act 2018.

Where required, our legal basis for processing personal information may include:

  • Performance of a contract with you

  • Compliance with a legal obligation

  • Our legitimate business interests

  • Your consent

Depending on the circumstances, you may have rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with the applicable UK data-protection authority if you believe your privacy rights have been violated.

12. United States Privacy Rights

Privacy laws and consumer rights may vary depending on the U.S. state in which you reside.

Where applicable, you may have rights regarding:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Data portability

  • Certain types of data sharing

  • Targeted advertising

  • Profiling or automated processing where regulated by applicable law

PoolSewa will respond to valid privacy requests in accordance with applicable U.S. privacy laws.

13. Children's Privacy

PoolSewa is not designed or intended for children who are below the minimum age required to provide valid consent under applicable privacy laws.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information through our website, please contact us at support@poolsewa.shop so we can investigate and take appropriate action.

14. Marketing Communications

Where permitted by law, we may send customers promotional communications relating to PoolSewa products, special offers, discounts, new arrivals, or other relevant updates.

Where consent is legally required, we will request consent before sending marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting:

support@poolsewa.shop

Even after opting out of promotional messages, you may still receive essential transactional communications such as:

  • Order confirmations

  • Payment confirmations

  • Shipping notifications

  • Delivery updates

  • Return or refund communications

  • Customer-service messages

15. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

PoolSewa is not responsible for the privacy practices, security, availability, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

16. Business Transfers

If PoolSewa is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

17. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes to:

  • Our website or services

  • Our business operations

  • Technology we use

  • Service providers

  • Legal or regulatory requirements

  • Privacy and security practices

When changes are made, we will update the "Last Updated" date shown at the beginning of this Privacy Policy.

We encourage customers to review this policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or wish to exercise an applicable privacy right, please contact us:

PoolSewa

United States Address:
401 E State St Ste G3
Ithaca, NY 14850
United States

United Kingdom Address:
43 Norval Rd
Wembley HA0 3TD
United Kingdom

Email: support@poolsewa.shop

Website: poolsewa.shop