Terms of Service

Last Updated: September 1, 2026

Welcome to PoolSewa. These Terms of Service ("Terms") govern your use of poolsewa.shop, your purchase of products from us, and your interactions with our services.

By accessing or using our website or placing an order with PoolSewa, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

PoolSewa

United Kingdom Business Address:
43 Norval Rd
Wembley
HA0 3TD
United Kingdom

United States Business Address:
401 E State St Ste G3
Ithaca, NY 14850
United States

Email: support@poolsewa.shop

Our products may be fulfilled from different warehouses, distribution centers, suppliers, or fulfillment partners depending on product availability and the customer's delivery location.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our website, systems, accounts, or networks

• Interfere with the security or operation of our website

• Introduce malicious software, viruses, or harmful code

• Submit false, misleading, inaccurate, or fraudulent information

• Copy, reproduce, distribute, or commercially exploit our website content without authorization

• Use our website in a manner that could harm PoolSewa, our customers, service providers, or other users

• Attempt to interfere with checkout, payment, pricing, or order-processing systems

We reserve the right to suspend, restrict, or terminate access to our website where reasonably necessary to protect our business, customers, systems, or legal rights.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colors, compatibility information, and other product information displayed on our website are accurate.

However, actual products may differ slightly from website images because of:

• Screen or display settings

• Photography and lighting

• Manufacturing variations

• Packaging updates

• Supplier changes

• Product revisions

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Customers should review product descriptions, dimensions, specifications, instructions, and compatibility information before purchasing.

4. Product Availability

All products displayed on PoolSewa are subject to availability.

We reserve the right to:

• Limit product quantities

• Discontinue products

• Modify product selections

• Restrict sales where reasonably necessary

If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, replacement, cancellation, or refund, as appropriate.

5. Orders

When you place an order through PoolSewa, you are making an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean your order has been finally accepted or dispatched.

We may refuse, hold, or cancel an order where reasonably necessary, including because of:

• Product availability issues

• Pricing or listing errors

• Suspected fraud

• Unauthorized transactions

• Incorrect or incomplete customer information

• Incorrect shipping information

• Payment verification issues

• Technical errors

• Restrictions relating to certain products

• Other legitimate business or legal reasons

If we cancel an order after payment has been successfully received, we will arrange an appropriate refund.

6. Prices and Payment

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will generally be the price shown at checkout when you complete your order, subject to obvious pricing errors, technical errors, promotions, taxes, and applicable law.

Payment must be successfully authorized or received before an order can be processed.

We may use third-party payment providers to process transactions securely. Your payment may therefore also be subject to the applicable payment provider's terms, privacy policy, fraud controls, and security procedures.

We reserve the right to correct obvious pricing errors where permitted by applicable law.

7. Shipping and Delivery

We currently serve customers in the United States and United Kingdom.

Our standard estimated shipping time is approximately 5–7 business days after dispatch, unless a different timeframe is displayed on the product page or during checkout.

Delivery times are estimates and cannot always be guaranteed.

Shipping delays may occur because of:

• Carrier delays

• Severe weather

• Public holidays

• High order volumes

• Customs procedures

• Incorrect or incomplete delivery information

• Product availability issues

• Events outside our reasonable control

Customers are responsible for providing an accurate and complete shipping address.

Please refer to our Shipping Policy for further information about processing, shipping, tracking, damaged shipments, lost packages, and delivery.

8. Pool Products and Equipment

PoolSewa may offer a variety of products including pool accessories, maintenance equipment, cleaning products, replacement parts, recreational accessories, and other pool-related products.

Certain products may require specific installation, assembly, storage, handling, or maintenance.

Customers are responsible for checking:

• Product dimensions

• Compatibility with their pool or equipment

• Installation requirements

• Manufacturer instructions

• Safety information

• Storage requirements

• Age or supervision recommendations where applicable

Pool equipment should only be used for its intended purpose and in accordance with the applicable manufacturer's instructions.

9. Pool Chemicals and Consumable Products

Certain products sold through PoolSewa may include pool treatments, chemicals, testing products, tablets, powders, liquids, or other consumable products.

Customers must carefully read and follow all:

• Product labels

• Safety warnings

• Dosage instructions

• Storage instructions

• Manufacturer guidance

• Applicable legal requirements

Pool chemicals must not be mixed, handled, stored, or used contrary to their instructions.

PoolSewa is not responsible for damage or injury resulting from misuse, incorrect dosage, unsafe handling, improper storage, unauthorized mixing, or failure to follow manufacturer instructions, except where liability cannot legally be excluded.

10. Returns, Refunds, and Cancellations

Eligible returns, refunds, exchanges, replacements, and order cancellations are governed by our Refund & Return Policy.

Our standard voluntary return period is 15 days from receipt of the order, subject to eligibility requirements and applicable law.

Certain opened, used, or unsealed chemicals and consumable pool products may not qualify for voluntary change-of-mind returns where permitted by law.

Nothing in these Terms limits consumer rights or remedies that cannot legally be excluded or restricted.

Customers in the United Kingdom and other applicable jurisdictions retain their mandatory statutory consumer rights.

11. Product Installation and Use

Customers are responsible for following all instructions, safety information, installation requirements, maintenance procedures, and manufacturer recommendations supplied with a product.

Before installation or use, customers should ensure that the product:

• Is suitable for its intended use

• Is compatible with the applicable pool or equipment

• Is installed correctly

• Meets any relevant electrical, plumbing, structural, or safety requirements

• Is used according to manufacturer instructions

Where professional installation is recommended or required, customers should use an appropriately qualified professional.

We are not responsible for damage caused by improper installation, unauthorized modifications, misuse, neglect, failure to follow instructions, or use contrary to applicable safety requirements, except where applicable law provides otherwise.

12. Warranty

Some products may include a manufacturer's, supplier's, or seller's warranty.

Where a warranty is provided, the specific terms applicable to that product will govern the warranty.

Warranty coverage may not include damage resulting from:

• Misuse

• Improper installation

• Improper maintenance

• Unauthorized modifications

• Accidents

• Normal wear and tear

• Chemical misuse

• Failure to follow product instructions

Warranty terms do not limit statutory rights relating to faulty, defective, or non-conforming products.

For warranty assistance, contact support@poolsewa.shop with your order number and details of the issue.

13. Intellectual Property

Unless otherwise stated, content available on the PoolSewa website, including:

• Text

• Graphics

• Logos

• Product descriptions

• Photographs

• Designs

• Icons

• Branding

• Website layouts

• Marketing materials

is owned by, licensed to, or lawfully used by PoolSewa.

You may access website content for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, resell, scrape, or commercially exploit our website content without prior authorization, except where permitted by law.

14. Customer Reviews and User Content

If you submit reviews, comments, photographs, videos, testimonials, feedback, or other content to PoolSewa, you represent that you have the right to provide that content.

You must not submit content that:

• Infringes another person's rights

• Is knowingly false or misleading

• Is defamatory

• Is unlawful

• Contains malicious software

• Violates applicable privacy rights

By submitting content, you grant PoolSewa permission to use, reproduce, display, and distribute that content for legitimate business and marketing purposes, subject to applicable law.

We may remove or decline to publish content that violates these Terms or applicable law.

15. Third-Party Services and Links

Our website may use third-party services or contain links to websites operated by third parties.

These may include:

• Payment processors

• Shipping carriers

• Fulfillment providers

• Analytics providers

• Advertising platforms

• Customer-service providers

• E-commerce technology providers

• Social media platforms

We are not responsible for the content, availability, privacy practices, security, or policies of independent third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Promotions and Discounts

From time to time, PoolSewa may offer promotional discounts, coupon codes, sales, or special offers.

Unless otherwise stated:

• Promotions cannot necessarily be combined

• Promotions may have expiration dates

• Certain products may be excluded

• Discounts may be limited to one use per customer or order

• Promotions may be changed or withdrawn where permitted by law

Promotional pricing does not create an entitlement to the same price for future purchases.

17. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that our website will always be:

• Available

• Uninterrupted

• Error-free

• Free from technical issues

• Completely secure

Product performance may depend on proper installation, use, maintenance, environmental conditions, pool configuration, and compliance with manufacturer instructions.

Nothing in these Terms excludes warranties, guarantees, rights, conditions, or remedies that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, PoolSewa will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from use of our website or products.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

This includes liability or consumer rights that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, damages, or claims resulting from:

• Your unlawful use of our website

• Your violation of these Terms

• Fraudulent activity

• Your misuse of products

• Your unauthorized infringement of another person's rights

This provision does not apply where applicable consumer protection law prevents such responsibility from being imposed.

20. Privacy

Our collection, storage, use, and disclosure of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with that policy and applicable privacy laws.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

• Our business

• Products

• Website

• Services

• Policies

• Technology

• Applicable legal requirements

When these Terms are updated, we will revise the "Last Updated" date at the beginning of this document.

Updated Terms will apply to future use of the website to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by applicable laws relevant to the transaction and the mandatory consumer rights that apply to the customer.

Nothing in these Terms is intended to deprive consumers of mandatory legal protections available under the laws of their country, state, or jurisdiction where those protections cannot legally be excluded.

23. Disputes and Complaints

If you have a concern regarding an order, product, payment, delivery, return, or other PoolSewa service, please contact us first so we can attempt to resolve the issue.

Email: support@poolsewa.shop

When contacting us about an order, please provide:

• Your full name

• Order number

• Email address used for the purchase

• Description of the issue

• Supporting photographs or videos where relevant

We will make reasonable efforts to review and resolve customer complaints fairly.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

25. Entire Agreement

These Terms, together with our:

• Privacy Policy

• Shipping Policy

• Refund & Return Policy

• Any applicable warranty terms

• Any other policies expressly incorporated into these Terms

form the terms governing your use of PoolSewa and purchases made through our website, subject to applicable law.

26. Contact Us

If you have questions regarding these Terms of Service, please contact:

PoolSewa

Email:
support@poolsewa.shop

United Kingdom Business Address:
43 Norval Rd
Wembley
HA0 3TD
United Kingdom

United States Business Address:
401 E State St Ste G3
Ithaca, NY 14850
United States

Website:
poolsewa.shop