Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with PoolSewa. We ship pool products, accessories, maintenance supplies, and related equipment to customers in the United States and United Kingdom.

Please review the information below regarding order processing, shipping times, tracking, delivery, and related policies.

1. Shipping Locations

We currently ship eligible orders to addresses within:

• United States

• United Kingdom

Orders may be fulfilled from different warehouses, distribution centers, or fulfillment partners depending on product availability and the delivery destination.

Our business contact addresses are:

United States Business Address
401 E State St Ste G3
Ithaca, NY 14850
United States

United Kingdom Business Address
43 Norval Rd
Wembley HA0 3TD
United Kingdom

Please note that these business addresses are not necessarily product return or fulfillment locations. Customers should contact us before sending any products back.

2. Order Processing

Orders are processed after successful payment confirmation.

Processing may include:

• Payment verification

• Order confirmation

• Product preparation

• Packaging

• Handover to the shipping carrier

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

Once an order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

3. Estimated Shipping Time

Our standard estimated shipping time is approximately 5–7 business days after dispatch.

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

• Delivery location

• Shipping carrier

• Product availability

• Weather conditions

• Public holidays

• Customs procedures

• Carrier delays

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

Business days generally exclude weekends and applicable public holidays.

4. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Where free shipping is offered, the applicable terms will be displayed on the product page, promotional material, or checkout page.

Shipping rates may vary depending on:

• Product size or weight

• Delivery destination

• Shipping method

• Product type

• Promotional offers

The shipping amount displayed at checkout will apply to your order unless otherwise stated.

5. Order Tracking

Once your order has been shipped, we may send you a shipping confirmation email containing a tracking number or tracking link where tracking is available.

Please allow some time for tracking information to update after the carrier receives your package.

In some cases, tracking information may not become active immediately after shipment.

If you have difficulty tracking your order, please contact us at:

support@poolsewa.shop

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

Possible reasons include:

• Carrier or transportation delays

• Severe weather conditions

• High seasonal order volumes

• Public holidays

• Customs or import procedures

• Incorrect or incomplete addresses

• Unexpected logistical issues

• Events outside our reasonable control

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact our customer support team.

We will review the available tracking information and assist you with the delivery status.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• Postal or ZIP code

• Country

• Contact telephone number where requested

If you notice an error after placing your order, please contact us immediately at support@poolsewa.shop.

We will attempt to update your shipping information before the order is processed or dispatched, but we cannot guarantee that changes can be made once fulfillment has begun.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be sent again where legally permitted.

8. Damaged Packages

Please inspect your package as soon as possible after delivery.

If your order arrives visibly damaged, please contact us and provide:

• Your order number

• Description of the damage

• Photographs of the package

• Photographs or videos of the damaged product

• Any other relevant information

Please retain the original packaging until we have reviewed your claim.

Contact us at:

support@poolsewa.shop

Depending on the circumstances and applicable law, we may provide replacement parts, a replacement product, refund, or another appropriate resolution.

9. Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate the package, we recommend first checking:

• Around your property

• With household members

• With neighbors

• With your building reception or mailroom

• With the applicable shipping carrier

If you are still unable to locate your package, please contact us at support@poolsewa.shop.

We may assist with investigating the delivery with the applicable carrier.

10. Lost Packages

If a shipment appears to have been lost in transit, please contact our customer support team.

We may need to investigate the shipment with the delivery carrier before providing a resolution.

Depending on the circumstances, carrier investigation, product availability, and applicable law, a lost shipment may qualify for:

• Replacement

• Reshipment

• Refund

• Another appropriate resolution

11. Multiple Packages

Some orders containing multiple products may be shipped separately.

If this occurs:

• Products may arrive on different dates

• You may receive multiple tracking numbers

• Different shipping carriers may be used

Receiving part of your order does not necessarily mean that the remaining products are missing.

Please check your shipping confirmation and tracking information for details.

12. International Orders, Taxes, and Customs

PoolSewa serves customers in both the United States and United Kingdom.

Depending on the product, fulfillment location, delivery destination, and applicable law, an order may be subject to:

• Taxes

• Customs procedures

• Import duties

• Government fees

• Other applicable charges

Any charges included in your purchase will generally be shown during checkout where applicable.

If customs authorities or delivery carriers require additional information from you, this may result in delivery delays.

Customers are responsible for cooperating with reasonable customs or carrier requests necessary to complete delivery.

13. Order Cancellations and Address Changes

If you wish to cancel your order or change the delivery address, please contact us as soon as possible:

support@poolsewa.shop

We will attempt to accommodate your request before the order is processed or shipped.

Once an order has entered fulfillment or has been dispatched, we may be unable to change the delivery address or cancel the shipment.

After delivery, eligible orders may be handled according to our Refund & Return Policy.

14. Delivery Responsibility

Once your package has been delivered to the address provided during checkout, responsibility for securely receiving the package may pass to the customer to the extent permitted by applicable law.

If you believe there has been a delivery error, theft, loss, or other issue, please contact us promptly so we can review the available information.

Nothing in this section limits any consumer rights you may have under applicable law.

15. Contact Us

If you have questions regarding shipping, order tracking, delivery delays, damaged packages, or missing shipments, please contact:

PoolSewa

Email:
support@poolsewa.shop

United States Business Address:
401 E State St Ste G3
Ithaca, NY 14850
United States

United Kingdom Business Address:
43 Norval Rd
Wembley HA0 3TD
United Kingdom

Website:
poolsewa.shop

Our customer support team will assist with shipping and delivery-related questions.