Refund policy

Refund & Return Policy

Last Updated: September 1, 2026

Thank you for shopping with PoolSewa. We want you to be satisfied with your purchase. This Refund & Return Policy explains when products may be returned, when refunds or replacements may be available, and how to contact us regarding an order.

1. Returns

We accept eligible returns in accordance with this policy and applicable consumer protection laws in the United States and United Kingdom.

If you would like to return an item, please contact us at support@poolsewa.shop before sending the product back.

Please do not return any item without first receiving return instructions from our customer support team.

To qualify for a voluntary return, products should generally be:

  • Unused and in their original condition

  • In the original packaging where reasonably possible

  • Complete with all accessories, manuals, parts, and components

  • Free from damage caused after delivery

  • Accompanied by proof of purchase or valid order information

Additional conditions may apply depending on the type of pool product purchased.

2. Return Period

You may request an eligible return within 15 days of receiving your order.

Please contact us at support@poolsewa.shop within this period to begin the return process.

The 15-day voluntary return period does not limit any mandatory cancellation, refund, warranty, or consumer rights you may have under applicable law.

For customers located in the United Kingdom, your statutory consumer rights remain unaffected.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts or components

please contact us as soon as possible at support@poolsewa.shop.

When contacting us, please provide:

  • Your full name

  • Order number

  • Description of the problem

  • Photographs or videos showing the issue

  • Photographs of the shipping packaging where relevant

We may request additional information so we can properly review your claim.

Depending on the circumstances, product availability, and applicable law, we may offer:

  • Replacement products

  • Replacement parts

  • Repair

  • Partial refund

  • Full refund

  • Another appropriate resolution

Please keep the damaged product and its packaging until we have reviewed your request and provided instructions.

4. Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within 15 days of receiving your order.

Change-of-mind returns must generally be unused, undamaged, and returned in their original packaging with all included components.

Where legally permitted, customers may be responsible for return shipping costs for change-of-mind returns.

Products that have been used, installed, assembled, modified, damaged, or materially altered may not qualify for a voluntary return unless applicable law provides otherwise.

5. Pool Chemicals and Consumable Products

For safety reasons, certain pool chemicals, treatments, liquids, tablets, powders, testing products, and other consumable products may only be eligible for a voluntary return if they are:

  • Unopened

  • Unused

  • Factory sealed

  • In their original packaging

Opened, used, contaminated, or partially consumed chemical products may not be accepted for change-of-mind returns where permitted by applicable law.

This restriction does not affect your legal rights if a product is defective, damaged, incorrectly supplied, or otherwise does not conform to applicable consumer protection requirements.

6. Non-Returnable Items

Where permitted by law, the following items may not qualify for voluntary returns:

  • Opened or used pool chemicals

  • Used cleaning products or consumables

  • Products damaged through misuse or improper handling

  • Products modified or altered after delivery

  • Products missing essential components or accessories

  • Items showing substantial signs of use

  • Products returned outside the applicable return period

  • Personalized or specially ordered products where legally permitted

  • Items damaged after delivery by the customer

These exclusions do not override any statutory rights relating to faulty, defective, damaged, or incorrectly supplied goods.

7. Return Shipping

If your return is approved, our customer support team will provide return instructions.

Please do not send products to either of our business addresses unless we specifically instruct you to do so.

For returns involving damaged, defective, incorrect, or non-conforming products, PoolSewa will handle return shipping or another appropriate solution where required by applicable law.

For voluntary change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

We recommend using a trackable shipping method for customer-arranged returns.

PoolSewa cannot guarantee receipt of returned products that are sent without authorization or appropriate tracking.

8. Refunds

After your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please note that banks, credit card providers, and payment processors may require additional processing time before the refund appears in your account.

Where permitted by applicable law, original shipping charges or return shipping costs may not be refundable for voluntary change-of-mind returns.

9. Partial Refunds

In certain situations, we may offer a partial refund.

This may apply where:

  • A product has minor cosmetic damage

  • A component is missing

  • The customer wishes to keep a product with a minor issue

  • Another mutually agreed solution is appropriate

Any partial refund will be discussed and agreed with the customer before being processed.

10. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, please contact us at support@poolsewa.shop.

Depending on product availability and the circumstances, we may provide:

  • An exchange

  • Replacement product

  • Replacement component

  • Refund

  • Another appropriate remedy

Replacement availability cannot always be guaranteed.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@poolsewa.shop

We will attempt to cancel the order before it enters fulfillment or is shipped.

If an order has already been processed, packed, or dispatched, we may be unable to cancel it. In that case, you may need to follow the applicable return process after receiving the order.

Any mandatory cancellation rights available under applicable law remain unaffected.

12. How to Request a Return, Refund, or Replacement

To request a return, refund, replacement, exchange, or order cancellation, email:

support@poolsewa.shop

Please include:

  • Your full name

  • Order number

  • Date of purchase

  • Product name

  • Reason for your request

  • Photographs or videos where the product is damaged or defective

Our customer support team will review your request and provide the appropriate next steps.

Please do not send an item back before receiving return authorization and instructions.

13. Refund Processing

Once a refund has been approved and issued by PoolSewa, the time required for the funds to appear in your account will depend on your payment provider, bank, or card issuer.

If you have received confirmation that a refund was issued but have not received the funds after a reasonable processing period, please contact your payment provider first and then contact us if additional assistance is needed.

14. Contact Information

For questions regarding returns, refunds, damaged products, replacements, or cancellations, please contact:

PoolSewa

Email:
support@poolsewa.shop

United States Address:
401 E State St Ste G3
Ithaca, NY 14850
United States

United Kingdom Address:
43 Norval Rd
Wembley HA0 3TD
United Kingdom

Website:
poolsewa.shop

Please contact us before returning any product. The addresses listed above should not be treated as return addresses unless our customer support team specifically confirms the appropriate return location.

15. Your Legal Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

If applicable law gives you greater rights than those described in this policy, your statutory rights will continue to apply.